FAQ

Shipping:

 

Where do you ship?

U.S.A. Nationwide and coast to coast (sorry not Hawaii or Alaska yet).


Can I ship to a P.O. Box?

No, you may not ship to a P.O. Box, due to our items being perishable we only allow shipping to a street address to ensure that your gift arrives in perfect condition.

 

Can I ship gifts to a Foreign or an A.P.O./F.P.O. destination?

No, you can not ship gifts to a Foreign or an A.P.O./F.P.O. destination yet. We hope to add this service soon.


When will my order ship after I make the purchase?

Orders are timed to arrive-by the date you specify. 

 

Can I be sure my gift will be delivered on time?

Yes! We understand the importance of gifts arriving by the selected delivery date. The smiles, the awe, the surprise is the reason we fulfill orders by the date specified. We'll do everything in our power to ensure nothing will go wrong.

Please double-check your delivery date and address during check out to make sure the date is correct. Please note that very rarely there are UPS/USPS shipping delays due to emergency or severe weather conditions and this affects all packages in the delivery area, we cannot be held responsible for uncontrollable events or insufficient/incorrect addresses.

 

How do I specify an exact delivery date?

On the product detail page, below the information section, there is a calendar. You can click on a date in that section, which will be highlighted red. Please be sure to double-check your delivery date and make sure your recipient will receive their gift in it's best form by the date selected. 


Wrong Address Policy

"What happens if I entered the wrong shipping address or forgot to include the apartment/house number?" We have been there and understand that mistakes happen. Customers are responsible for providing the correct shipping information prior to shipping. We will ship to the shipping address given at the time of checkout. SendaCake is not responsible for packages delivered to an incorrect address. Reshipping of eligible packages returned to SendaCake due to an incorrect address can be re-shipped at the customer’s expense. Please contact our customer service team as soon as possible to update your delivery address if you see any discrepancies. Once a package has been assigned a tracking number, we can no longer update the shipping address. For these reasons, we do not offer refunds or credits for insufficient or incorrect addresses that cause such delays/package returns.


Shipping


 

What time will my package be delivered?

We are unable to provide an exact time of delivery as it is completely up to the UPS driver in the delivery area on that day. While most packages are delivered earlier in the day and the recipient should get it when they normally receive packages from UPS, we cannot guarantee a specific time.


How are your cakes shipped?

We have extensively tested our shipping methods and cakes will arrive either frozen with dry ice and dry ice handling instructions, or they will arrive ready-to-eat with gel packs that have thawed. Please note that thawed gel packs are completely fine as they have fulfilled their cooling destiny, so no worries when enjoying your cake or sweets!


What is your allergen information?

*ALLERGY INFORMATION: Unless otherwise noted, products contain milk, wheat, soy and egg, and were produced on equipment that processes peanuts, almonds, hazelnuts, pecans, walnuts. Our facility is not Gluten Free.

 

FAILED SHIPMENT POLICY: At times unforeseen problems occur and a shipment arrives late. Our policy regarding failed shipments is very simple. If we failed to ship out your order we will refund the order in full! If there is a delayed issue with the UPS/USPS carrier then we will investigate the situation, but we can issue full shipping refund if the cake doesn't arrive within the next business day (Monday if Friday is the selected delivery date). However, packages marked as delivered, but 'not received', are the customer’s responsibility to locate. Please contact the carrier, as they can check the status of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages. If the failed shipment is due to an error on the purchaser or the recipient's part (as in a gift), including but not limited to, an incomplete or incorrect address given, receiver not in, special shipping instructions made at the request of the recipient, refused deliveries, or orders left out and either stolen, ruined or damaged after delivery, we will not refund or replace the shipment.

 

***Tips to ensure your satisfaction***:

 

Please make sure all the information entered for your shipment is correct. If you are shipping to a business, college campus, apartment, etc. we strongly advise researching the institution's shipping policies to ensure that you include all necessary information required by said business/institution (i.e. delivery addresses that differ from the business address, and/or apartment, dorm room, college mailbox, suite, house numbers).

 

Make sure that the shipment is expected and will be received the day it is to be delivered.

 

If an incorrect delivery date is ordered, cannot be received please let us know and if possible we will schedule delivery for another day (via email or phone) please note that we cannot always accommodate these requests but will try our hardest.  If you have a doorman or a front office, make sure they are aware that a perishable shipment is coming. Make certain they will receive it and notify you immediately upon arrival. Please remember that this order is perishable and it is imperative your recipient opens it that day for the best condition. If you have any questions, please feel free to e-mail us at hello@sendacake.com or give us a call at (360) 602-6636 and leave a voicemail.

 

General:


Do you offer a military discount?

At this time, we do not offer a military discount. We do offer a 10% discount for qualifying orders: CAKE10 which can be applied to any orders (cannot be combined with any other discount offers).

 

I want to add multiple products for different recipients on one order, is that possible?

We are working on adding this feature so that our customers can easily purchase gifts for all their friends/family/business partners on the same order! For now, please complete the order for one purchase and create/complete the purchase for your next order separately.

 

How to place an order?

There are many ways to order with us—just choose the way that works best for you.

 

1. Shop the Send A Cake website to browse and personalize wonderful gifts.

2. Speak to one of our sweet customer representatives at (360) 602-6636 who are so excited to help you choose the best gift and help you place an order. We may be busy helping another customer so please leave a voicemail and we will call you back or correspond via email for the fastest communication.

 

Can I cancel my order?

Satisfaction for you and those who receive your gifts is our priority. If you're not completely happy with your order, please reach out to us and we will work to find an amicable solution. Due to the customized nature of each gift, please note that all sales are final.



What is your Return Policy?

Due to each package being specially created for every recipient, we do not offer exchanges or accept returns. Should there be an issue with your order, you may be eligible for a partial credit if you contact our Customer Care Team at hello@sendacake.com within 30 days of purchase.


 

Do you provide secure shopping online and in your stores?

Yes. Send A Cake maintains PCI compliance to incorporate today's highest safety standards during every payment transaction. You can shop in confidence knowing we have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you.

 

The security symbols on our site help identify our security.

 

During checkout, you will know you're on a secured page when the URL begins with HTTPS. The "s" stands for "secure" For example: https://www.sendacake.com.

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