FAQ

Shipping:

 

Where do you ship?

U.S.A. Nationwide with exception of Hawaii and Alaska.


Can I ship to a P.O. Box?

No, you may not ship to a P.O. Box, due to our items being perishable we only allow shipping to a street address to ensure that your gift arrives in perfect condition.

 

Can I ship gifts to a Foreign or an A.P.O./F.P.O. destination?

No, you can not ship gifts to a Foreign or an A.P.O./F.P.O. destination yet. We hope to add this service soon.


When will my order ship after I make the purchase?

Orders are timed to arrive-by the date you specify. 

 

Can I be sure my gift will be delivered on time?

Absolutely! There is nothing more important to us than giving the experience of receiving a gift on your birthday. The smiles, the awe, the surprise is the reason we fulfill orders to the date specified. We'll do everything in our power to ensure nothing will go wrong.

Please double-check your delivery date and address during check out to make sure the date is correct.

 

How do I specify an exact delivery date?

On the product detail page, below the information section, there is a calendar. You can click on a date in that section, which will be highlighted red. Please be sure to double-check your delivery date and make sure your recipient will receive their gift in it's best form. 

 

How are your cakes shipped?

We have extensively tested our shipping methods and cakes will arrive either frozen with dry ice and dry ice handling instructions, or they will arrive ready-to-eat with gel packs that have thawed. Please note that thawed gel packs are completely fine as they have fulfilled their cooling destiny, so no worries when enjoying your cake or sweets!


What is your allergen information?

*ALLERGY INFORMATION: Unless otherwise noted, products contain milk, wheat, soy and egg, and were produced on equipment that processes peanuts, almonds, hazelnuts, pecans, walnuts. Our facility is not Gluten Free.

 

FAILED SHIPMENT POLICY: At times unforeseen problems occur and a shipment arrives late. Our policy regarding failed shipments is very simple. If we failed to ship out your order for on-time delivery we will refund the order in full! If it is our carrier’s fault, we will investigate the issue with them as issues such as severe weather conditions can impact delivery, then we can offer a full shipping refund if the cake still arrives within the next business day (Monday if Saturday is the selected delivery date) anything past one additional business day then we can offer a full refund. However, if the failed shipment is due to an error on the purchaser or the recipient's part (as in a gift), including but not limited to, an incomplete or incorrect address given, receiver not in, special shipping instructions made at the request of the recipient, refused deliveries, or orders left out and either stolen, ruined or damaged after delivery, we will not refund or replace the shipment.

 

***Tips to insure your satisfaction***:

 

Please make sure all the information entered for your shipment is correct.

 

Make sure that the shipment is expected and will be received the day it is to be delivered. A one-day delay may ruin the shipment. 

 

If an incorrect delivery date is ordered, cannot be received please let us know and if possible we will schedule delivery for another day (via email or phone) please note that we cannot always accommodate these requests but will try our hardest.  If you have a doorman or a front office, make sure they are aware that a perishable shipment is coming. Make certain they will receive it and notify you immediately upon arrival. Please remember that this order is perishable and it is imperative your recipient opens it that day for the best condition. If you have any questions, please feel free to e-mail us at hello@sendacake.com or give us a call at (360) 602-6636 and leave a voicemail.

 

General:

 

I want to add multiple products for different recipients on one order, is that possible?

We are working on adding this feature so that our customers can easily purchase gifts for all their friends/family/business partners on the same order! For now, please complete the order for one purchase and create/complete the purchase for your next order separately.

 

How to place an order?

There are many ways to order with us—just choose the way that works best for you.

 

1. Shop the Send A Cake website to browse and personalize wonderful gifts.

2. Speak to one of our sweet customer representatives at (360) 602-6636 who are so excited to help you choose the best gift and help you place an order. We may be busy helping another customer so please leave a voicemail and we will call you back or correspond via email for the fastest communication.

 

Can I cancel my order?

If we receive an order cancellation before the order is processed, then we can simply cancel it and refund the full amount charged. Due to the highly customizable aspect of some of our products, if the order is processed, we can no longer offer a free cancellation.

 

What is your Return Policy?

Satisfaction for you and those who receive your gifts are our priority, we will make things right if you are not absolutely pleased with your order whether it be an appropriate replacement, discounted price, or refund.

 

Account Information:

 

How do I sign into my account when I forgot my password?

You'll want to create a new password to sign into your account. Follow these steps:

 

1. Click on the sign in button on the right of the shopping cart on the homepage menu.

2. Under the "Returning User?" section, click on "Forgot Password"

3. Input your email address in the next form and press "Submit"

4. Go to your email, which should have a "Reset Password", click the "Reset password button" in that email.

5. A new window should pop up, create a new password and confirm that password in the two fields you see. 

6. Now you'll be able to log in to your account again!

 

Do you provide secure shopping online and in your stores?

Yes. Send A Cake maintains PCI compliance to incorporate today's highest safety standards during every payment transaction. You can shop in confidence knowing we have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you.

 

The security symbols on our site help identify our security.

 

During checkout, you will know you're on a secured page when the URL begins with HTTPS. The "s" stands for "secure" For example: https://www.sendacake.com.